HK & CHINA - Logistics Operations & Warehouse Manager
Key Responsibilities
Oversee and control all logistics activities to ensure agreed customer service levels, operational efficiency and profitability. Reports hierarchically to the Managing Director and functionally to the Logistics Corporate Division.
Reports hierarchically to the Managing Director and functionally to the Logistics Corporate Division.
To achieve these goals, the resource person, based in Hong Kong, will coordinate the Hong Kong warehouse, but will also oversee the Shanghai warehouse(s), as well as possible future developments in the Asian region.
Key Activities
Operations
- Contributes to the development of the operational strategy and participates in the definition of strategic development measures with the Group's Global Logistics Management;
- Responsible for medium/long-term planning;
- Responsible for monitoring and evaluating productivity, reviewing warehouse KPIs and proper use of tools and equipment to ensure efficient management in the global process;
- Responsible for monitoring labor costs and participating in the planning and organization of shifts;
- Direct and supervise warehouse employees in assigned operations;
- Monitor inbound and outbound operations according to daily tasks;
- Responsible for maintaining order and appearance of logistics sites;
- Interfaces with IT department for all issues and updates;
- Understand and oversee IT activities by supporting managers' needs in daily troubleshooting activities;
- Verify that customer service requests are received by the warehouse in a timely manner with the correct priorities;
- Interact with key customers in regular meetings to analyze problems and propose solutions;
- Ensure compliance with health and safety regulations.
Innovation and Improvement
- Responsible for the implementation of innovation projects shared with the Logistics Management
- Develops specific analysis and proposes improvement actions to Logistics Management and Managing Director;
- Shares efficiency and operational process improvement strategies with Logistics Management;
- Encourages innovative thinking;
- Analyzes time and methods and propose improvement in processes and procedures.
Human Resources
- Leads, motivates and manages operations and customer service teams.
- Oversees the relationship between warehouse and customer service employees;
- Ensures employees are properly recruited, selected, and continually trained;
- Identifies employees capable of internal growth;
- Promotes clarity and sets ambitious and achievable goals that are shared through regular meetings and communications;
- Promotes accuracy, fairness and completeness in the exchange of information within and outside the company;
- Create a positive and motivating environment for all employees.
Organization/Business Processes
- Develops budgets in collaboration with managers and is responsible for submitting them to the Logistics Department and to the Managing Director;
- Responsible for process standardization strategy;
- Understands the Warehouse Management System and its rationale;
- Maximizes the use of the company's warehouse management software;
- Understands internal/external KPIs;
- Verifies that SOPs are created and updated.
Soft skills
- Maintain good interdepartmental relationships and liaises with suppliers and customers
- Demonstrates the ability to employ a range of different techniques to lead, coach and develop staff
- People Management / Leadership
- Orientation to results
- Organizational skills
- Communication
- Change management skills
- Team player / Team Leader
- Analytical and problem-solving skills
- Computer and digital skills
Preferred experience
- Bachelor’s degree in Economics, Logistics or Industrial Engineering;
- Proven experience (7-10 years) in the logistics industry, preferably in the fashion industry;
- Good knowledge of Italian language and English language; local language preferred
Interested candidates are welcome to send their CV to the following email address: joan.lam@savinodelbene.com